To ensure alignment between the ambitions of The Positive Cup and Nestlé’s purpose, we have established specific processes and assigned areas of responsibility.
 

By doing so, we are able to ensure that socio-environmental risks and opportunities are always considered as part of Nespresso’s decision-making processes. This approach helps to deliver positive impacts across our value chain. 

 

External consultation is also an important part of our overall governance structure. It provides us with clear, independent guidance as well as enabling transformative solutions to be built and implemented.

Leadership

Our sustainability vision is led by our CEO, Jean-Marc Duvoisin, and is supported by the efforts of a number of leaderships teams and committees. Their primary role is to set the strategic and operational framework that helps bring this overall vision to life.

 

Scope

  • The Positive Cup Strategy  

  • Partnerships 

  • Nestlé Alignment

COMMERCIAL OPERATIONS

Specific roles are allocated across our commercial operations which help ensure our vision is being realised.

  • Market Heads 

  • Local Sustainability Champions 

  • Coffee Ambassadors 

  • Technical Quality Managers

Scope 

Local strategy implementation (recycling, machines, boutiques and consumer engagement)

 

Management program

  • The Nestlé Responsible Sourcing audits (S.M.E.T.A, Ecovadis)

  • The Nestlé Quality ManagementSystem (N.Q.M.S) 

  • The Nestlé Corporate ComplianceAssessment of Human Resources (C.A.R.E) 

  • The Nespresso Recycling Management System

TECHNICAL OPERATIONS

Three specific areas of responsibility have been allocated across our technical operations.

  • Procurement Network 

  • Factory Managers 

  • SHE and Quality Managers

Scope

Strategy implementation and compliance on Nespresso sites and associated supply chains

 

Management program

  • The Nestlé Quality Management System (N.Q.M.S) 

  • The Nestlé Corporate Compliance Assessment of Human Resources (C.A.R.E) 

  • The Nestlé Environmental Management System (N.E.M.S) 

  • The Nestlé Responsible Sourcing Audits (S.M.E.T.A; Ecovadis)

COFFEE FIELD OPERATIONS

In the field, both the AAA managers and our network of agronomists help deliver our sustainability ambitions.

  • AAA Regional Managers 

  • Agronomist Workforce

Scope

  • Farmer Relationship Management 

  • Supplier Collaboration

  • Sustainable Quality Management

Management program

The Nespresso AAA Sustainable Quality™ Program

 

 

 

 

 

 

CONSULTATION AND PARTNERSHIP

External consultation helps ensure transformative solutions can be built and implemented.

Scope

Global/Local Advisory and Implementation

 

“Effective governance means integrating internal and external roles, processes and responsibilities.”

Daniel Weston, Legal, CSV and Corporate Communications, Nestlé Nespresso